I want to add a few fields in the view ticket page like this: https://prnt.sc/gvzu5k
My customers pay per hour so it is important to make sure they see how much time is actually spent.
The fields are not known by the customer, the support team fills them after the ticket is examined and therefore it would be pointless to include them in the submit request page.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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