How do we edit the MI category when a ticket is closed?

I used to be able to do this before jira updated. I don't want to have to reopen the ticket in order to change the MI category. I need to adjust it when it is closed so that the MI is not affected. 

Any help is appreciated. 

Thank you. 

1 answer

1 accepted

This widget could not be displayed.
Alexey Matveev Community Champion Dec 12, 2017

I think the problem is with workflow properties. Go to the workflow and see properties for the Closed status. I think there is the jira.issue.editable property which is set to false. You can either delete the property and publish the workflow. But in this case any user will be able to edit the issue. Or change the workflow property to something like this
In this case only users in the jira-administrators group will be able to edit the issue.
Just do not forget to publish your workflow after the changes are done.

Thank you for your help! I will try it now :) 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,762 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you