How do I find Jira service desk Id

I am trying to find my service desk Id, but have no idea where it is located in the application. I need it to but a url for my request. I also need to get the requesttypeid as well. Thanks

rest/servicedeskapi/request/servicedesk/{servicedeskid}/requesttype/requesttypeid/field

 

1 answer

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You can go to your Service Desk project and click on the "Customer Portal" link to find the link of your service desk. It will also have the service desk id in it.

Thank you Jobin, I get it now, 1 down, still need to identify requesttypeId.

You can find it at the same place. Click on a request in the consumer portal popup and you will see the link to that request on the top.

Can you please let me know where exactly I can find the servicedeskid? I search customer channel, portal settings but can't find service desk ID. I am using cloud instance. Thanks a lot!!

I see that this question has aged a bit, but I'm having trouble finding the same thing.  From each of the url's for an issue I noticed a string, as well as a numeric value which could be associated (from my perspective) as a serviceDeskID: projects/${service desk string alias}/queues/custom/${numeric value}/{issue number} - for every ticket this numeric value and alias remain the same.  

When I make an api call, though, using either of those I still get a 404 response. 

Mike did you find the solution to your problem?

Well a little more traversing of the API doc's gave me my answer:  

Use rest/servicedeskapi/servicedesk to return all of the service desks, showing their serviceDeskID's and then rest/servicedeskapi/servicedesk/${serviceDeskID}/requesttype to show all of your request-types' id values to complete the url construct. . .

Question ANSWERED  smile

Thanks Allan, I didn't get it, so I had to kind of change approach in my project, but since you ve found it, I believe this is now useful for other people

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