You will have to go into the Service Desk Project and click into the project settings.
I can change the Resolution state all the way up until closing the ticket, once the ticket is closed, you cannot change the resolution state unless you Reopen the Ticket.
I hope this makes sense and that this is helpful!
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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