I'm using JIRA Service Desk Desk (Cloud).
I want to Customise an Activity Stream so that it
Basically, I want to add the names of the support desk agents here:
Hello @Nishant rana
I understood correctly the information you provided in the link.
"Usernames will continue to work in the backend in our products (for example with Jira JQL) but will eventually be phased out in favor of display names.
These changes will happen in the background, with no interruption to service."
That means you can still use usernames in JQL and Activity stream uses JQL to filter, after some time usernames will be removed from JQL and swapped with Display name, but Atlassian will handle it.
So my suggestion is to use user names and separate them with comma.
To find usernames go to Site administration > Users
Note: display name and username is not the same.
To find Service desk Agents go to groups, jira-servicedesk-users there you will see all service desk agents/people with licenses.
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