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Filter Activity Stream based on the UserName

I'm using JIRA Service Desk Desk (Cloud).

I want to Customise an Activity Stream so that it 

  • Shows the comments added by Customers
  • Does not show the comments added by the Support Desk Agents

Basically, I want to add the names of the support desk agents here: 

J1.png QUESTIONS:

  1. How do I find the UserNames of my support agents? Looks like UserNames are no longer supported https://confluence.atlassian.com/cloud/blog/2018/06/say-goodbye-to-usernames-in-atlassian-cloud
  2. Is there any other way to populate the name of the support agents here? These are the things that I tried but did not work
    1. Got the user names of agents by @ mentioning as described here and added them to the field - space separated 
    2. Typed the Display names of the Support Desk Agents 

1 answer

0 votes
Olga Videc Community Leader Jun 14, 2019

Hello @Nishant rana 

I understood correctly the information you provided in the link.

"Usernames will continue to work in the backend in our products (for example with Jira JQL) but will eventually be phased out in favor of display names. 

These changes will happen in the background, with no interruption to service."

That means you can still use usernames in JQL and Activity stream uses JQL to filter, after some time usernames will be removed from JQL and swapped with Display name, but Atlassian will handle it.

So my suggestion is to use user names and separate them with comma.

Activity stream.PNG

To find usernames go to Site administration > Users

Note: display name and username is not the same.

To find Service desk Agents go to groups, jira-servicedesk-users there you will see all service desk agents/people with licenses. 

BR, Olga

So I need to be an admin to find out my own username?

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