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Is there a way to provide customers access to a download area form where new software release can be downloaded?
Can this be restricted (Software A for customers with a certain tag, type or any other field that can be used to make a selection)?
That would require code to build such an area if you did it in Service Desk.
Without new code, a better option might be a "downloads" page or pages within the linked knowledge base space within Confluence.
However, neither Jira nor Confluence are intended to be used as file stores. If your downloads are large, they are not going to handle them very well. I would look to have a "downloads" page in Confluence that links to a proper file store.
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