Do we need to have JIRA SOFTWARE licence to use JIRA SERVICE DESK?

We want to use JIRA SERVICE DESK module alone for our customer care team.

Should we buy licenece for JIRA SOFTWARE to enable JIRA SERVICE DESK?

1 answer

0 vote
Thomas Schlegel Community Champion Apr 26, 2017

Hi Vaisakh,

servicedesk is an add-on for Jira, so you need a licensed Jira Installation and then you have to buy service desk licences for your agents.

There is a FAQ here: https://confluence.atlassian.com/purchasing/new-pricing-model-for-jira-service-desk-2-0-faq-621314223.html#NewpricingmodelforJIRAServiceDesk2.0FAQ-WhatisthenewpricingmodelforJIRAServiceDesk2.0?

If you need more information, contact Atlassian people here: https://www.atlassian.com/company/contact

 

Thank you Thomas. This will be of great help!

 

Cheers!

Thomas Schlegel Community Champion Apr 26, 2017

you're welcome

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