Cannot Create KB for Service Desk



we are thinking to implement Service Desk and would like to create a KB in Confluence.

I am Administrator in Confluence and JIRA but I am not able to create a new KB.

Error is:

"We couldn't create a space for you. Confluence might be down, or you might not have permissions to create a space..."

As mentioned earlier I am Administrator of both and the Application Links are working well.

Ho do I resolve this?





2 answers

1 accepted

We just found the reason:

Confluence permissions must be set true for Anonymous "use Confluence" AND "View User Profiles".

We thought "use Confluence" should be enough.





Can you check JIRA log file for more information?

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