Cannot Create KB for Service Desk

Hi,

 

we are thinking to implement Service Desk and would like to create a KB in Confluence.

I am Administrator in Confluence and JIRA but I am not able to create a new KB.

Error is:

"We couldn't create a space for you. Confluence might be down, or you might not have permissions to create a space..."

As mentioned earlier I am Administrator of both and the Application Links are working well.

Ho do I resolve this?

 

Regards

 

Tim

2 answers

1 accepted

We just found the reason:

Confluence permissions must be set true for Anonymous "use Confluence" AND "View User Profiles".

We thought "use Confluence" should be enough.

 

Regards

 

Tim

Can you check JIRA log file for more information?

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

883 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot