Attachments not showing in Service Desk

Attachments added by an agent is now shown in the Customer side.

Articles describe a workaround using wiki markup

When previewing the comment, i can see the image.

But when entering the Service Desk customer view, the image is now showing

3 answers

0 votes
Pedro Cora Atlassian Team Jan 29, 2015

What is the version of JIRA Service Desk that you have installed? And can you tell if you're using the agent based licensing?

Its version 2.2 with agent based licensing.

Was this question ever addressed? Can customers view or not view attachments added by an agent?

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

364 views 1 7
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you