Attachments not showing in Service Desk

Attachments added by an agent is now shown in the Customer side.

Articles describe a workaround using wiki markup

When previewing the comment, i can see the image.

But when entering the Service Desk customer view, the image is now showing

3 answers

0 vote
Pedro Cora Atlassian Team Jan 29, 2015

What is the version of JIRA Service Desk that you have installed? And can you tell if you're using the agent based licensing?

Its version 2.2 with agent based licensing.

Was this question ever addressed? Can customers view or not view attachments added by an agent?

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