As a Service Desk user I can only see issues that I've raised, not the rest of my team?

Hi,

We're running an evaluation of Service Desk and we are testing it with a few scenarios. The main problem is that we have multiple users of a Service Desk project that all need to see each others requests. At the moment when we view the Service Desk we only see issues that we (each individual) have submitted?

Is a way to show all requests for all users of a Service Desk project?

Kind regards,

John

2 answers

1 accepted

Hi John,

You can go into the project itself and browse through the issue, as service desk is linked to a project within JIRA. You will need to have browse project permission to do that :)

Regards

Anand

Any chance you could accept my answer? Thank you!

It doesn't solve my problem but I understand your answer.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

788 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you