We are currently using Service Desk for bug reports and depending on the priority, we have configured SLAs:
The thing is that sometimes, an issue can be reported as High but is upgraded to Urgent after the dev. has acknowledged the issue.
When changing the priority, the SLA gets updated and is now showing as breached.
My question to the community is: Do you have the same issue as me? If not, what would be you input on this situation?
Thanks for your input :)
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event