Recommended Setup? Product Team?

[Erin Mihalik]

Hi everyone!

We are currently reevaluating the tools we use at our company and attempting to move all teams over to Jira Cloud.  Of course like most other companies, we seem to do things differently than everyone else!

Questions for you all...

We have a product management team that will be the first "gate" for any new feature requests.  Then we have the development team who will be working in Jira Software.  The dev team is split into multiple different teams as we have multiple applications with front end and back end support.

We are B2C but currently our clients will not make product feature requests themselves.  They request of their client team who then validates the requests and submits them separately to product.  Once product researches and approves, then product opens the correct stories, etc for development.  The original request to the product team does not need to be a proper user story.  That comes later. 

If building each dev team as separate Jira Software projects... then what should the Product team be built as?  Should it be a Service Desk or a Software project that then will "Move" Items or "Link" to items in the dev proejcts?

Thanks in advance.

[Manuel Bastardo Castellano]

If your clients not make direct request you can use a jira software product. Using issue types, components, versions ....you should cover all the requisites.

[Erin Mihalik]

So if the team opens items to the Product team, they won't always be expected to define what applications or an idea could cross multiple applications.  Then Product team evaluates the items to decide whether to pursue them or not.

If product decides to pursue them, would you think we just need to open all new items under the different application projects and then link them to this product item (the one the requester will be checking?)

[Manuel Bastardo Castellano]

Hi Erin there is not a "unique or perfect way" to organize your jiras project you should customize to your teams process in jira.

But if you invest some time checking this topics before set up your jira and i m sure that you will have great results

How to define your Jira project

How to structure your Jira project

Agile Epics: Definition, Examples, & Templates

Team playbook.

Good luck..