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My Project is Gone

rachelfolz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 12, 2023

We upgraded out of Beta weeks ago, but my Project is gone. Truly blank. I reached out to support, but it's just a waiting game. Did this happen to anyone else?

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Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2023

@rachelfolz I just checked and that's because your standard trial for Jira Product Discovery expired and there wasn't a payment method on file.

There's a 14 day trial, then if you don't add a payment method there's a grace period, and after that you lose access. I asked our support team to reactivate your trial so you can add payment details so this doesn't happen again. Don't worry your data will still be here. 

rachelfolz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 12, 2023

Thank you for your help, @Tanguy Crusson. Above and beyond.  

Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2023

I'm glad it's all back to working now!

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