Hello,
I need your help.
Our support team wants to share valuable customer feedback with the product team (of course they do! ;-)) and I am looking for the best set up in JPD to collect the feedback.
We want to use the Chrome browser plugin to make it as easy as possible for the support team.
Now, I don't want to ask my support colleagues to sift through our growing list of ideas (50+) to choose one or more ideas to link the customer message to.
My idea now is to create a dedicated project in JPD, called 'Valuable Feedback' with 5 'ideas' (Feature requests, Usability issues, Content feedback, Performance concerns and General feedback).
The product people can then synthesise the insights and copy links to these insights to specific ideas in our 'main' Discovery project.
This feels not really like the best way so I'm curious to hear your solutions how you go about this. 🙏
Hi Amanda,
"I'm eagerly anticipating early adopter access to External Stakeholder access"
Is this is an upcoming feature of JPD? Can I read more info somewhere perhaps?
Hi @Niels Schultz we have a section on this in an earlier guide:
In this first version of Jira Product Discovery, we’ve focused on some the jobs that help a PM do their job: prioritizing ideas and opportunities, creating and sharing roadmaps that stay up to date, and capturing feedback from a bunch of different places (interview notes in Confluence/Google Docs, conversations in Slack/Teams). But for now we assume the PMs have existing channels they use to receive feedback, and we help them send this feedback to ideas in Jira Product Discovery.
We have only partially tackled the job of creating a direct feedback channel between customers/users or other internal teams (sales/support/customer success/marketing) with the product team. We have plans to do more there, but for now these are the options that you can use to do that with the product today:
Set up a Jira Service Management queue to receive feedback from customers and internal teams
Set up a dedicated Slack channel #product-feedback to receive feedback from internal teams (also works with Teams)
Share views with other teams and gather their feedback using fields and votes to receive feedback from internal teams
I think in your scenario, the Jira Service Management queue would be the best scenario, then it requires your Product team to map from the queue to your ideas.
Tnx Rohan, I will have a look into these suggested options! 🙏