Why do I keep getting an error trying to save a Jira Discovery Idea?

Andrew Jordan
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April 9, 2024

I've been trying to add details to a single Jira Discovery Idea. It's only this one and I'm able to save details on all of my other ideas. I've refreshed the page, opened the idea in new windows, and tried saving parts of the data piece by piece (which only works sometimes, but it'd take a long time if I added a word at a time).

Jira Discovery Save Error.png

1 answer

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Kate Pawlak _Appsvio_
Community Leader
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April 9, 2024

Hi @Andrew Jordan

I encourage you to open a support ticket in Atlassian: https://support.atlassian.com/contact/#/. It's so strange if it's only on one idea. Maybe this ticket is broken due to some reasons which we don't able to investigate from the front - it should be checked by Atlassian team.

 

Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2024

Thanks @Kate Pawlak _Appsvio_ that's what i was about to recommend! You can also click the button "Give feedback" at the bottom of theleft navigation, and select "support team" . 

Like Kate Pawlak _Appsvio_ likes this

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