Users accidently requesting JPD access, then when denied they are locked out of Jira Software itself

Dan Driscoll
Contributor
February 10, 2025

 

We recently added JPD as an additional Atlassian product. 

Apparently, regular Jira Software users are being presented with some appealing screen where they click something and accidently request JPD access without really understanding/wanting/needing it. 

After confirmation with them, in the admin Access Requests screen, I deny their JPD request. 

They are then locked out of Jira Software ticket access, even though Jira Software is still granted to them.  This seems like an unexpected and undesirable side-effect of simply denying their JPD request.  

I then have to remove their Jira Software access, and re-add it.  

Is this a known issue that Atlassian is actively working to resolve ASAP?  Should I open a Bug with service?

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