Templates not available from issue creation in top menu bar

[Seth Mason]

If I'm in the JPD project and I click the blue "Create" button at the top of the web page, I do not have the option for a user to specify a template.  The only way to specify a template is to create the issue, then open the issue and click on description.

This is the reason why my issue submitters are not using our description template.  

[Erin Mihalik · Accepted solution]

This is most likely a limitation since the Create button at the top is for all of Jira and this product isn't really using the "regular Jira stuff".  

[Hanna]

Hi @Seth Mason

Thank you for sharing this feedback with us. Indeed, it's a limitation that we have, where the "create" button in the header is not specific to the Jira Product Discovery., and templates can't be applied from there.

I passed this feedback to the team. 

Cheers!

[Oliver Murray]

I have the same issue. The templates are great to enforce custom headers so people write up tickets in a standardised manner but this limitation circumvents that.

In line with the choice of custom fields on show in the creation screen, I would like to be able to present users the minimum criteria they need to start a ticket so I can avoid chasing them / cleaning stuff up myself.