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Templates not available from issue creation in top menu bar

If I'm in the JPD project and I click the blue "Create" button at the top of the web page, I do not have the option for a user to specify a template.  The only way to specify a template is to create the issue, then open the issue and click on description.

This is the reason why my issue submitters are not using our description template.  


3 answers

1 accepted

2 votes
Answer accepted

This is most likely a limitation since the Create button at the top is for all of Jira and this product isn't really using the "regular Jira stuff".  

1 vote
Hanna Atlassian Team Jul 29, 2022

Hi @Seth Mason

Thank you for sharing this feedback with us. Indeed, it's a limitation that we have, where the "create" button in the header is not specific to the Jira Product Discovery., and templates can't be applied from there.

I passed this feedback to the team. 


I have the same issue. The templates are great to enforce custom headers so people write up tickets in a standardised manner but this limitation circumvents that.

In line with the choice of custom fields on show in the creation screen, I would like to be able to present users the minimum criteria they need to start a ticket so I can avoid chasing them / cleaning stuff up myself. 

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