Tagging Customers in Insights

Seth Mason
Contributor
February 12, 2025

For each insight I would like to be able to associate an insight with a customer.  I already have a Global Field (label) called "Customers" and would like to use this field instead of the general "Labels" field. Eventually I'd like to query to "find all insights from customer X" or a view with all recent insights with the associated customer.

 

Any plans to allow for this?

3 answers

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Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 17, 2025

Hi Seth, 

This is not possible for the moment, but this topic is part of one of the next big problems we will address. You can find it on our roadmap  on the idea named "Insights, feedback and intake"

Best Regards,
Hermance
Product Manager @ Jira Product Discovery

2 votes
James Conway
Contributor
February 15, 2025

+1 to this,

Even better if it could be queried by the CRM tool so that Sales / CS users could get a sense of where their customers' suggestions are in the product lifecycle

Even better if insights pushed into JPD by Sales / CS came with that customer linking

1 vote
Andrei Bacanu
Contributor
February 15, 2025

We definitely need this, especially if we are migrating Insights that come from specific Customers

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