Links added to insigts by contributors don't link issues
Hi everyone,
We recently started using Jira Product Discovery, and we've run into an issue(?).
Steps:
1. A contributor (support engineer) puts down an Insights to an Idea, specifying the ticket link in the Link field:
2. They save the insight.
Now, when I do the same steps (I'm a Creator in the JPD project), the linked case gets a linked issue that says "added to idea...". But when the Contributor does that, nothing happens.
Is this an expected thing? Because it sure does look like an oversight.
UPD: To add to this and to my suspicion that this is an oversight -- an engineer can explicitly try and link an idea to a support case (i.e., open support case and click Link Issue and specify an idea), and at first it appears linked. But after the refresh the link is gone.
1 answer
Hi @Ian ,
Sorry for the delay on this question. Are you still experiencing this issue? Contributors should be able to add insights to ideas, as well add links to them.
After testing and adding an insight as a contributor / reviewing the idea after refreshing the page, it saved as expected:
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