JPD export to csv date content always 'early'

[Nathan Harold]

When I export to .csv from any view in Jira Product Discovery, the output csv file will contain Project start and Project Target dates that are 1 day or 1 month early. 

Example - if my target date in JPD is Sep 6, 2024, the .csv export will contain a Project Target column with Sep 5, 2024 for that entry.  Similarly, an Oct, 2024 date will be exported to .csv as Sep, 2024.

Exports to jpg preserve all the correct JPD data.  

[Tanguy Crusson · Accepted solution]

mmh, I wonder if it's an issue with timezones. Let me check with the team. Thanks for raising this!

[Nathan Harold]

@Tanguy Crusson It works! 

I tried .csv download and exported dates match what I see in JPD.  Thanks for the bug fix.  

[Tanguy Crusson]

@Nathan Harold Thanks for reporting this! It was a bug, and we've fixed it - the fix should be in production in the next few days. 

[Nathan Harold]

@Tanguy Crusson Thanks for elevating in your backlog & getting a fix!  I'll try a .csv export again in next few days.  

BTW - the only reason I'm exporting is because the UI for Timeline view in JPD doesn't engage any of my crew.  All the info is there but nobody 'gets it'.  So I export to csv and then get it into ppt.  I'd prefer to use JPD native Timeline capability...

[Tanguy Crusson]

Thanks for the feedback @Nathan Harold - would you mind sharing by email your timeline view and the PPT? So we can see what works in terms of visuals for your team? tcrusson@atlassian.com (no worries if not)

Thanks! 

[Nathan Harold]

@Tanguy Crusson I sent you an email with a screenshot of the ppt visual I use.  

[Carlos Fabara]

Hi @Nathan Harold thanks for reaching out. I have a few of questions:

• Are you using autofill dates? Coming from atlas or delivery tickets, etc.
• Can you provide us with your timezone?
• Which browser are you using?

Thanks.

[Nathan Harold]

@Carlos Fabara 

1. I'm entering dates into the Project Start and Project Target fields by selecting from the drop down (attached example snapshot)
2. Time zone in Redwood Shores, Redwood City, CA (GMT-7)
3. Chrome Version 127.0.6533.100 (Official Build) (64-bit)

[Tanguy Crusson]

Okay, we haven't been able to reproduce, we'll need access to your site to investigate. Would you mind creating a support ticket? (in JPD > left sidebar > give feedback > get help from the support team). You can add a link to this community post for the details, telling them that the JPD team asked if they could get access to the site to investigate your problem. Thanks!

[Nathan Harold]

Thanks @Tanguy Crusson . I created the JPD support ticket.