Hyperlink in automation when creating a new idea

[Paolo Pastorino]

Hi everyone,

I am creating a basic automation that sends an email every time a new idea is created.

I am able to add the issue key to the subject by using {{issue.key}} but I would need to get the link to it in the email body.

What am I missing in the automation workflow or the usage of smart values?

Thanks

[Diana G · Accepted solution]

@Paolo Pastorino@Amanda Hornburg Use {{issue.url}} in the email body

[Nick Haller · Accepted solution]

Hi @Paolo Pastorino and @Amanda Hornburg ,

You can use an automation such as the one below to include a link of the JPD idea in the email:

The link would be something like:

https://site_name.atlassian.net/browse/{{issue.key}} 

Hope that helps!

[Amanda Hornburg]

Thank you!!!

[Amanda Hornburg]

@Nick Haller I have a recurring task set up to schedule creation of jira issues then to send a message in MS teams. I added the hyperlink as you mentioned but it doesn't seem to pull the issue key into the messages generated when the message comes through. Any idea how to have it pull the issue key it just created in the scheduled task?

[Chad Nauman]

You should also be able to use the smart value of {{issue.url}} so that you don't have to know the full site domain/sub-domain info.

[Amanda Hornburg]

Thank you Chad! I got it! For this, since I am creating the issue in the rule I used {{createdIssue.key}} to pull the issue number into the message title and {{createdIssue.url}} in the message body to get direct links!

[Stephen_Lugton]

This will give you the link as the issue key:

<a href="{{Issue.url}}">{{Issue.key}}</a>

This will just give you the link:

{{Issue.url}}

[Diana G]

@Stephen_Lugton  Good point!

[Amanda Hornburg]

I'm also interested in this - following!