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I am wondering why the ideas tickets in a "Done status" according to the workflow, are not visually indicated as Closed (with a strikethrough) like any other Jira ticket? Will this be implemented for the Ideas too?
When the Idea tickets are in Done status for longer than e.g. 2 weeks would it be possible to configure the option to hide the older ideas via the "Hide completed issues older than" feature available on the software project boards and enable search for them via a link in the board column? I guess no one would like to keep on the board a long list of long time closed ideas.
Thank you for your feedback. Regarding the "idea lifecycle", we mainly wanted to make things flexible, so all teams are able to decide how they manage their workflow, and not enforce a specific way of working.
The backlog in Jira has a very specific function: you plan tasks in a sprint; along the sprint when some tasks are resolved/done they get crossed for visibility, and then they disappear from this screen when you start a new sprint.
The list view in Jira Product Discovery isn't specifically meant to be a backlog of ideas: it can be set up in any way, for multiple purposes, some in which you would want to keep and see your "Done" ideas.
For example, if you would want to be able to report on all the ideas you tackled last year and share this with your stakeholders and managers: in that case, sharing a view where all ideas have a strikethrough would be counterintuitive and maybe confusing, especially for people who aren't used to Jira Software.
On the other side, some of our users do not use the "Status" field to track the progress of an idea, but a simple multi-select field, for example, a roadmap field with the options "Now, Next, Later, Done".
Finally, some product teams would archive these "Done" ideas, some others would prefer to not archive them but simply to filter them out of some views to be able to report on them on other views (whether they track them via the Status field or a simple multi-select field).
As the ideas can be more flexible entities than stories or tasks in Jira, we think the way you handle them once they are "done" should also be more flexible.
Now, I think we could definitely do a better job at explaining this somewhere ;), so thanks again for your feedback!
Hi @Hermance NDounga ,
Hi @Jenya Stoeva
Check out this article regarding Best practices on using the "Resolution" field in JIRA Cloud products.
Hi @Jon Watts
I could only say that I would love to have a Resolution field in the JPD :) but it is not there from what I see.
JPd looks like a team managed project (and not a company managed one, for which this article is about) and if there would be a Resolution it would be set automatically when the tickets is moved to a "Done status" with no option to configure different Resolutions e.g. "Won't do", "Duplicate" etc.
I would like Atlassian Team to share what is their plan for the JPD.
My understanding is that you use "Archive" for that.
There is a possibility to archive ideas. There is also a list of the archived ideas just above "Project settings" in the left menu.
My guess is that it can be automated, where you move "done" to archive after x amount of days, but tbh I haven't tried it yet. :)
Hi @Eugen Stolin ,
I am aware of the Archive and still I am missing the visual indication for the Closed status.
It would be great if there is an option to simply configure after what period the closed ideas should be moved to Archive, instead of all of us attempting to automate it. I am not sure if that is even possible but will try it out, thanks for this suggestion :)