Assignee field does not work

[Idan Ben-Arieh]

Super frustrating. Every time I try to assign an idea, I get the following message and the "Assignee" appears on the row but does not save and disappears next time the screen is refreshed.

 

[Tanguy Crusson · Accepted solution]

Hi everyone, we apologize, it looks like this issue's been open for a while and it slipped through the cracks!

Basically this happens because you are trying to assign an idea to someone who is not a creator (doesn't have a license). You can only assign ideas to licensed users (it's deep in the Jira platform, not something we can change). 

We are looking into it now - but the way we'll fix that is to make sure these users don't appear in the dropdown.

A workaround we recommend for this, if you want to assign ideas to contributors, is that you create a separate field of type "People". Contributors are available for selection there. 

[Tanguy Crusson]

OK the issue should be fixed now

[Deleted user]

This is because the filters in this view preventing it from showing. Try to remove all filters and see if you still have this issue. 

[Julie Daniel]

Does your assignee have the correct permissions for your JPD project?

Have a look in your project settings  > access to view your creators and contributors

[Jaime Laird]

I have the same problem (even when no filters are applied) and it has also been reported here (looks like you found this post too, Idan). @Rohan Swami this is a real bug experienced by multiple users, can you please provide an update?