Performance issues for the past couple of days

[Jayson_Naidoo]

Looks like improved performance for me. Thanks :-)

[Troy Cope]

It seems to be a little better @Tanguy Crusson It was intermittent yesterday. Just slow to respond to clicks etc. At first I thought it was my home internet playing up. That was until I saw this thread. I'll continue to monitor it today. 

[Tanguy Crusson]

Hi everyone, we've been working on this for the past couple of days and found the root cause for this behaviour. Ironically, it was linked to a new library we're using to track UI performance metrics across Jira 🤨

Today's update: 

• Most of JPD should be back to normal now
• With the exception of the status field which may still play up and now we're focusing on that. The screen may still hang a bit when you try to update its value

• While investigating all this we identified areas where we can improve performance further (the app gets re-rendered fully on some operations instead of changing just a part of the screen). We will fix that. 

[Peter Baker]

Still getting significant hangs this morning GMT across multiple fields and actions in the UI, including Status but more broadly also.

[Tanguy Crusson]

Peter: would you mind doing a screen recording (e.g. Loom) and sending it to tcrusson@atlassian.com? (please make sure you refresh your screen first so the changes come into effect). Thanks!

[Tanguy Crusson]

Quick update: it looks like I spoke too fast and the deployment wasn't yet complete for all the changes. My apologies! 😕 By tomorrow it should be fully rolled out 🙏

In the meantime, if you're facing slow performance and it's blocking you, please raise a support ticket and we can investigate and see what we can do on your site. 

• In Jira product discovery
• left sidebar > give feedback
• select "get help from the support team"
• paste the following: 

"Tanguy Crusson from the JPD team asked me to create this support ticket so the team can investigate a performance problem we're facing in the tool today - he told me they'd need access to our site to figure out what the problem is. The team is working on this in the Slack channel #hot-113571"

[Tanguy Crusson]

Okay, the issue should be fixed now. Let us know otherwise.