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IOS app Jira Server not connecting to Jira

Edited
Екатерина Соколова
Екатерина Соколова Jul 01, 2020

Hello!
We use the application Jira Server, but after updating Jira to v8.10.0 it does not connect on iOS (we attach a screenshot)
But it works on Android.
How to fix it?

Also administrators checked everything described on the error page, no results((

IMG_3965.PNGIMG_3964.PNG

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 02, 2020

Hi @Екатерина Соколова 

Sorry to hear about this problem.  I believe that you are seeing a known bug here.  Please see JRASERVER-71217 for more details. 

There is a workaround detailed there that you can follow to get past this problem.  However, I wouldn't recommend this work-around to all environments.  The reason for that is because another security bug was fixed by JRASERVER-71175.   And following this work-around can undo that security fix.

But I would watch the first linked ticket for updates to this problem.  I believe that there is an expectation that an update to the iOS and Android apps would be able to resolve this problem in the long term.

Andy

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