nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"Ouch! We can't load the image."

brankocollin

Attachments are not being loaded. When clicking on a preview I get a sort of lightbox that says: "Ouch! We can't load the image."

When I try to view the attachment directly in a new window, Firefox reports:

Secure Connection Failed

The connection to media-api.atlassian.io was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

When I try to report a bug, Firefox reports:

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.

Note that my browser is accepting the dozens of cookies you seem to require just fine.

Accepted answers

Ignacio Pulgar

It is possibly because of this:

http://status.atlassian.com/incidents/p0ynlrgdhbmn

All comments

Ignacio Pulgar

It is possibly because of this:

http://status.atlassian.com/incidents/p0ynlrgdhbmn

brankocollin

Thanks, that looks like it could be the one. It looks like everything is working again.

Kevin Morton

This is not working for my site. We have no issues until we use IE. I have attempted to open images in different versions of IE in compatibility view, and still same result of Ouch! We can't load the image. Is it safe to say IE is not going to the be the browser to use when it comes to using Jira?

Nasir Raza

We are getting this issue today.

MarconiM

Same here, won't load at all. Using chrome v63.

Carl Solomon

None of my attachment are getting in

Nic Brough -Adaptavist-

Raise it with Atlassian support, as end-users ourselves with less access to your systems than you, we can't help you.

Ashish Patil_lqg84k

When user tries to add video to already created issue, it is giving this error. This is being seen after recent changes in Jira(new UI changes).

Fabiano Eccel

Greetings.
We are having similar issues.
No images are being shown.

Could this be a temporary issue like 2 years ago?

Cheers

Courtney Cohen

Same here as of last Friday - please help!

Tomas Junger

Hi, this is again in Confluence Cloud from this Friday!

Chrome

Please check it.

Thanks

Ouch! We can't load the image.

https://api.media.atlassian.com/file

Charles Huang_9o7fd6

I found that all the image and attachment can not be viewed or download.
even the project icon can not be displayed....
How to solve this problem ?

Dmitri Perunov

Same issue, it says "Server not found" on direct image url in FF65, but can be downloaded with curl correctly.

Jonas Schneider

The link above seems to be broken @Ignacio Pulgar

I still have this issue and I think the currently accepted answer needs to be edited.

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