Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Reset JIRA on demand

Dear support,

 

I have just succesfully imported my backup from JIRA server, but i forgot to import the attachments.
Is it possible to reset the JIRA cloud instance and import 'data' and 'attachments' from scratch.

My cloud installation: https://mobiliteitsfabriek.atlassian.net

 

Kind regards,

Bas Hennemann 

3 answers

1 accepted

3 votes
Answer accepted

Hello 

If you cancel your subscription, the system image and the data stored in it will be deleted within 30 days. Data that's stored offsite will be deleted within 8 weeks.

The events that occur during account cancelation are:

  1. You cancel your subscription – Your site will remain active until the end of your final subscription period.
  2. Once your subscription period is finished, your instance will be deactivated shortly afterward.
  3. Once your instance is deactivated, Atlassian will retain your image and its data for 15 days. During this time, you can have your instance reactivated by renewing your subscription.
  4. Once 15 days have elapsed after deactivation, Atlassian will delete the system image and all of its data. Once this is done, we can't recover your data.

So maybe you can recover your information. 

You should contact the Atlassian Support right here - https://support.atlassian.com/

 

Best Regards,

Lameck.

Doing another Site import should blow away your existitng JIRA data and override it with the new data.

Hi Everyone.

How can I restart jira cloud instance. Can anyone please tell me the procedure to restart the jira cloud instance.

Regards,

Vedasri.

You don't.  You should be questioning why you think you want to do this, because you can't do anything with Cloud that might need it.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

4,013 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you