How do I edit instance url?

I'm new at JIRA software, and I have to change the instance url. I followed these instructions but I got stuck at the 2nd item cause system asks to log in all the time, and doesn't let me download the export file.

Does anyone know what the problem is, or is there any other way to change the instance url?

1 answer

1 accepted

This widget could not be displayed.

You have to follow those instructions - export the site and import it into a new one.

If the system "asks you to log in all the time", it suggests you have locked yourself out of it.  It's hard to say what the root problem is, but I'd suggest that rather than stumbling around in the dark (because you need to read logs that you can't get and try stuff you can't do on Cloud), you should raise this with support at https://support.atlassian.com - even if they can't quickly fix the issue, they can probably give you the export file.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 4 hours ago in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

19 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you