How do I edit instance url?

I'm new at JIRA software, and I have to change the instance url. I followed these instructions but I got stuck at the 2nd item cause system asks to log in all the time, and doesn't let me download the export file.

Does anyone know what the problem is, or is there any other way to change the instance url?

1 answer

1 accepted

1 vote

You have to follow those instructions - export the site and import it into a new one.

If the system "asks you to log in all the time", it suggests you have locked yourself out of it.  It's hard to say what the root problem is, but I'd suggest that rather than stumbling around in the dark (because you need to read logs that you can't get and try stuff you can't do on Cloud), you should raise this with support at https://support.atlassian.com - even if they can't quickly fix the issue, they can probably give you the export file.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

88 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you