Thanks for your quick response.
We have followed the instructions here: https://confluence.atlassian.com/adminjiraserver072/creating-issues-and-comments-from-email-829827258.html
I have attached the screen shot of the page where we do the test. Looks like some email settings are missing. Can you guide on how to make that work?
it seems you have a connection setup with the mailbox but there are no mails inside.
Try sending a few emails to that email adres first if you did not do so yet.
Another problem could be that you have a configuration mistake in the first screen.
Make sure you selected the correct server (A mistake I made myself in the past and gave me the exact same results)
Seems like the settings are ok.
Check if you can find anything in the log files and do a search on that error in google or bing.
Following page is a troubleshooting page for mail handlers.
Here I found a link to this page. (could this be your problem)
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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