Create issues from Email

I have seen the docs and video to make this happen.

Yet, an issue is not getting created on sending and email.

What could be wrong? And how do I correct it?

5 answers

Can you please give more information on the settings you used.

Once you have configured everything you can test your settings: What where the results?

Hi Dave,

Thanks for your quick response.

We have followed the instructions here: https://confluence.atlassian.com/adminjiraserver072/creating-issues-and-comments-from-email-829827258.html

I have attached the screen shot of the page where we do the test. Looks like some email settings are missing. Can you guide on how to make that work?

 

Thanks,

Regards,
Chetan Shah
Jira issue from email.jpg

it seems you have a connection setup with the mailbox but there are no mails inside.

Try sending a few emails to that email adres first if you did not do so yet. 

Another problem could be that you have a configuration mistake in the first screen.

Make sure you selected the correct server (A mistake I made myself in the past and gave me the exact same results) 

image2017-1-19 13:29:39.png

 

Dave,

I rechecked and corrected my connection which was successful as shown in the attachment.

But, yet, the email test fails, as shown in the second attachment.

What could be wrong?

Regards

ChetanEmail test fails.jpgConnecction Successful.jpg

Seems like the settings are ok. 

Check if you can find anything in the log files and do a search on that error in google or bing. 

Following page is a troubleshooting page for mail handlers.

https://confluence.atlassian.com/jirakb/mail-and-mail-handlers-troubleshooting-211649643.html

Here I found a link to this page. (could this be your problem)

https://confluence.atlassian.com/jirakb/configuring-a-mail-handler-fails-due-to-logon-failure-unknown-user-name-or-bad-password-125698050.html

 

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

4,357 views 20 13
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you