Thanks for your quick response.
We have followed the instructions here: https://confluence.atlassian.com/adminjiraserver072/creating-issues-and-comments-from-email-829827258.html
I have attached the screen shot of the page where we do the test. Looks like some email settings are missing. Can you guide on how to make that work?
it seems you have a connection setup with the mailbox but there are no mails inside.
Try sending a few emails to that email adres first if you did not do so yet.
Another problem could be that you have a configuration mistake in the first screen.
Make sure you selected the correct server (A mistake I made myself in the past and gave me the exact same results)
Seems like the settings are ok.
Check if you can find anything in the log files and do a search on that error in google or bing.
Following page is a troubleshooting page for mail handlers.
Here I found a link to this page. (could this be your problem)
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot