Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

We are migrating from jira server to jira cloud

We re planning to migrate from Jira Sever v6.4.10 to Jira Cloud.

I would like to know whether anybody has done a similar migration before and if so can you please point us in the right direction.

We are going to do this migration ourselves so would appreciate any recommendation for tools that would be useful.

Thank you


1 answer

I suggest reading over Atlassian's migration planning guide. It provides a good overview in to the process and what to expect.  The process is much messier than the guide may lead you to believe, however.  

My recommendations are:

  • Know the storage policy and user and other limits on Cloud.
  • Perform the process end-to-end until you find a repeatable process. Once you have this repeatable process, perform the production migration. (ie: don't assume it will just work and do it for the first time and hope for the best)
  • Don't assume that your 3rd party App data will migrate. Be sure to test for this before you do your production migration. You may need to work with the App vendor to migrate their data in to Cloud.
  • Clearly define what functionality will be lost and communicate this to the user community.  It is highly likely that they are using 3rd party App functionality and they don't know this is provided by an App. If the App isn't available, they will assume something is wrong.
  • Get the Cloud environment in front of your power users before the migration.  The user interface is quite different between Server and Cloud and you want to have some experienced users to help with questions on the "Monday morning after the migration."
  • Expect to run in to bugs that require help from Atlassian Support.  We hit some kind of bug on about 50% of the migrations that we perform for clients.
  • If you get stuck, reach out to a Solution Partner. We do this for a living. 

Thanks for the reply Dave.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

200 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you