Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How could I assign a ticket to a user in a workflow edition?

I started to work with workflows, but I don't know how assign a ticket to a specific user inside of the workflow.

1 answer

Hi @Jorge RM .

Are you aware of any of the plugins below?

- Script Runner 
- Automation for Jira

I believe that they both resolve your problem easily

Hi @saulo fonseca,

Thanks for the answer, in fact I'm really new in the use of Jira Help Desk and I didn't know about that plugins. 

With any of that plugins could I assign a ticket/issue to anyone as a first step after a user report?

Hi @Jorge RM 

I understood that when there is a change in the status of an issue, then it will be assigned to a specific user, right?

You can do this with both, however using Adaptavist you will have to program, that is, write line of code.
Now, using Automation for Jira you will not need to write a line of code, as it has a friendly interface for you to write rules that Jira will obey.

I'm happy to be able to help. =)

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

285 views 14 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you