Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

How could I assign a ticket to a user in a workflow edition?

I started to work with workflows, but I don't know how assign a ticket to a specific user inside of the workflow.

1 answer

Hi @Jorge RM .

Are you aware of any of the plugins below?

- Script Runner 
- Automation for Jira

I believe that they both resolve your problem easily

Hi @saulo fonseca,

Thanks for the answer, in fact I'm really new in the use of Jira Help Desk and I didn't know about that plugins. 

With any of that plugins could I assign a ticket/issue to anyone as a first step after a user report?

Hi @Jorge RM 

I understood that when there is a change in the status of an issue, then it will be assigned to a specific user, right?

You can do this with both, however using Adaptavist you will have to program, that is, write line of code.
Now, using Automation for Jira you will not need to write a line of code, as it has a friendly interface for you to write rules that Jira will obey.


I'm happy to be able to help. =)

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events