I am new to this product and we are going to getting the cloud version of Jira Service Desk. I was wondering if anyone can point me in the right direction for getting started? Maybe some how to videos etc. Again I am new to this product and this will be a brand new implementation.
When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
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