Jira Cloud Admins

Hello. I have a customer who is able to email in a ticket request.  When my team replies, the responses are not going out to the customer. It's just one customer this is happening with. I looked...

Clare Lawson asked a question 1 2 March 13, 2024

Hi everybody, during last Christmas holidays and partially in January I’ve been studying for ACP-120 certification. Team-managed projects are included in this certification, so I had to looked into ...

Hana Kučerová started a discussion 2 8 March 13, 2024

Also curious what other people use as well. Situation: PM's input hours into Original Time Estimate Field in Jira.  Developers log their hours against tickets using Jira Add-On called TimeT...

Wendy Grapentine asked a question 6 4 March 6, 2024

Hi Experts, I hope this finds you well. Tomorrow, I'll be speaking at the event on Jira and Confluence Access Control I'd greatly appreciate any suggestions or insights you may have to enhance my ...

Mustafa Mansour asked a question 1 3 March 5, 2024

Hello Community! My name is Michel and I work within the Jira Platform team at Atlassian. My team is looking into how we help our project admins in Team Ma...

Michel Ferreira started a discussion 4 4 February 28, 2024

Hi Team, we have usually release, unreleased & Archive version available in release section. we have "fix version" field in Jira, but while creating new jira card under fix version dropdow...

IKP Reddy started a discussion 2 2 February 28, 2024

Hi

Kkk started a discussion 5 5 February 27, 2024

We have a mix of projects (Jira Service Management in this case), some of which have dedicated emails to open tickets (and they have very helpful email logs), but we have some projects that just use ...

James Nelson asked a question 5 7 February 27, 2024

Hi, How can I make a field mandatory, but only when users create the issue manually. I want to keep the fields open if there is an automated creation (e.g. through API or jira automation).   ...

KB asked a question 8 5 February 27, 2024

Hello. I have a group of contractors working on specific jira projects.  They would like to search a  project by member but I don't want them to be able to do it through all of JIRA.  ...

Clare Lawson asked a question 7 10 February 13, 2024

Background:  As you probably know, you can create customized statuses in Jira, however, each status you create has to be assigned to one of the three default statuses in Jira - To Do, In Progres...

Wendy Grapentine asked a question 2 2 February 12, 2024

Hi, I need to set up a Dev-UAT-Prod environment for Jira Service Management in the Cloud (UAT = User Acceptance Testing). Our org has the Standard Plan so we don't have a true Sandbox capability (c...

Susan Waldrip asked a question 4 17 February 8, 2024

The 2-line description of these 2 features (as they differentiate between free plan and the standard plan) say the following respectively. I understand that this means that adding a user to my projec...

Sachin Desai started a discussion 2 1 January 28, 2024

Hello, I wanted to create a listener script using the "Issue assigned" event, but I can't find it, although I can see it when I go to the events page. Thank you in advance. Best regards,

Ahmed Fehri started a discussion 0 0 January 24, 2024

Hi Team,    Has anyone done a Product URL consolidation? I want to perform this task and know the risk involved and if this is something I can do on my own. I was able to locate this infor...

Devon Stewart started a discussion 1 0 January 23, 2024

Hello!  Is there a simple way for a JIRA ticket URL to be published to a certain place in Confluence?  I think this is easy but I am having trouble finding out how. Thank you!

Clare Lawson asked a question 0 2 January 23, 2024

Hi!  I am working for Deviniti as a product owner of Extension for JSM app. Currently we are gathering feedback from our users to improve the solution.  We are looking for admins (cloud a...

Aleksandra Cieslak asked a question 3 0 January 22, 2024

Hi Friends,       I am new to being a Jira Admin. Only been working in this capacity for around two months. No one has been administrating our site going on two years now. &nb...

mrollf asked a question 3 4 January 17, 2024

I'm Merrick I'm working on computing my cloud and other fun things I need some help from time to time but I'm very excited and experienced

Merrick Super started a discussion 5 1 January 1, 2024

Hello! We have a customization request form that our customers fill out via a Google Form.  I created a form in Jira and would like to change to that.  Is there a way to have customers fi...

Clare Lawson asked a question 4 7 December 14, 2023

eWi bekomme ich die Jira Api über Python? Ich mache grad ein Praktikum und soll ein Jira ticket in excel umwandeln, vlt kann mir da jemand helfen

Deleted user 0 3 December 14, 2023

Hi,   I passed 10 users on the free plan and automatically upgraded to the standard plan trial. After 15 days Jira software deactivated. I inserted the Billing information. How can i reacti...

Mit Dev asked a question 0 1 December 12, 2023

I have an administrator access for the project ,still Plans tab not appearing. This is required to enable the capacity tracker feature.

kuppuraj muthusamy asked a question 0 8 December 12, 2023

My company's email address(domain) has changed and I would like to change my Jira user's email address. To change the email address, enter the new email address in the Email menu of Manage account a...

Bono Choi asked a question 0 4 December 12, 2023

User Story: As an admin, I want to deactivate a user, so when the changes have been made, they are removed from the project/s.   Scenario: Imagine having 100+ users deactivated and they are be...

Nikola Perisic started a discussion 1 0 December 7, 2023