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what is the best practice to maintain Jira and confluence Cloud products.


Hi Experts, 

I'm a new Jira Cloud site admin, and I need to learn more about best practices for keeping my instances healthy like access control, regular maintenance, automation ETC,,

and it would be highly appreciated if you provide me with any useful articles, references test environments 




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5 votes
Answer accepted
Ben Coffey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 07, 2023

Hey Mustafa,


Glad to hear you're focused on good instance hygiene and governance.  Ganesh and Gal posted great links.

Two others to check out:

Jira Governance and Housekeeping training from Atlassian University

Jira Software Instance Cleanup Guide




Thank you @Ben Coffey  it was useful for me.

Dear @Ben Coffey , thank you so much for your help! Your kindness and generosity are truly appreciated. Please keep up the great work! Best regards, Mustafa



Hi Mustafa.

You must know the employees, customer and product of your company.

Every Jira and Confluence project is different, find what fits your purpose and build it. 

2 votes
Ganesh BS
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 07, 2023

Hi @Mustafa Mansour ,  You can check these links and download the pdf document of Atlassian Jira Hero - Admin tips to find the best practices.

Link 1:: Be a Jira Hero

Link 2:: Be a Jira Hero 2

Like Mustafa Mansour likes this

@Ganesh BS Hi, I just wanted to let you know that your latest answer is currently under review. Thank you so much for your help!

I appreciate your kindness and generosity, and I hope you continue to provide us with great support. Best regards, Masatefou.



2 votes
Gal Fatal
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 07, 2023

Hi @Mustafa Mansour 

I wrote article with some insights about Jira maintenance, hope it helps. 

Best Practices for reducing Jira customizations and overcoming common challenges 


Thank You @Gal Fatal , 

Reading immediately 

Hi Experts, I completed this course yesterday, was great and amazing.
thank you @Ben Coffey  for the suggestion 

Hello Mustafa 👋

Welcome to the world of Jira and Confluence administration! It's great that you're seeking best practices to maintain your instances effectively. I'm also new here but have learned a lot about Jira and Confluence administration, and am still learning. Here are some key practices I've discovered along the way, which I'll share with you. I hope this helps:

1. Access Control: Regularly review and audit user permissions to ensure that they align with their current roles and responsibilities. Utilize groups and roles for efficient management.

2. Regular Maintenance: Schedule and perform regular clean-ups of your system to keep it running smoothly. This includes archiving old projects, purging unused schemes, and monitoring system health.

3. Automation: Take advantage of Jira's automation rules to streamline workflows and reduce manual overhead. This can include automatic ticket transitions, alerts, or cleanup tasks.

4. Stay Informed: Subscribe to Atlassian's blogs and updates. They often share the latest features, best practices, and provide advance notice of changes.

5. Training & Resources: Consider the Atlassian University for comprehensive courses and certifications.

6. Test Environments: Use staging environments to test out new features or plugins before rolling them out into production. This helps to prevent disruptions.

I also recommend checking out these specific resources:

- Atlassian Documentation for Jira Cloud Admin Best Practices
- The Atlassian Admin's Guide to get more insights into configuring and managing your sites.
- Look into the Jira Strategy Admin Workbook for a comprehensive guide to maintaining Jira effectively.

For test environments, you can explore the options for setting up a sandbox instance directly within your Jira Cloud subscription, which allows for a safe testing ground.

Best of luck with your Jira and Confluence sites, and don't hesitate to reach out to the community forums for any specific questions you may have!



@Ali_G  Will do Bro :)

Thanks you Ali

0 votes
Hua Soon SIM _Akeles_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 08, 2023

Hi Mustafa,

Welcome to Jira admin. It will also be helpful to share whether your Jira is on Cloud or DC.

We wrote a couple of posts on best practices

Screenshot 2023-11-09 at 12.07.24 PM.png

You can check out here.

Hope they are helpful :D

Hua Soon SIM _Akeles_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 14, 2023

Hi Mustafa,

I can't reply to your reply.

I think most , if not 100% of the content (Best Practices) should be applicable to Cloud.

In addition, you may want to check out Atlassian Access and Atlassian Beacon to strength the security posture.

I haven't got time to add to the collection of Best Practices. I will post an update on the Akeles' LinkedIn page when the next post is out.

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