Tempo Help-Account is showing up on ticket but not on report

[Clare Lawson]

Hi All,

I just added an account number to an older Jira ticket. I can see the account number on the ticket, but it will not show up when I run a report.  How do I fix this?  Is this a bug? 

[Susan Wu · Accepted solution]

Have you setup Account work attribute in Tempo?

1. If so, did you associate any Account work attribute values to the worklogs of this old Jira issue?

  a. If so, you will not see any worklogs under new Account since it's already linked to other Accounts.

  b. If not, you should be able to see worklogs under new Account.

2. If not, please contact Tempo Support to see if the new Account has been sync'ed over correctly.

[Dave Rosenlund · Accepted solution]

Hi, @Clare Lawson. I think it would be best if you contact Tempo support at this point, so they can help you diagnose what's going on in your environment.    

Best,

-dave

[Olga Videc · Accepted solution]

Hello Clare, 

It doesn't show on tempo reports? You are using cloud? If thats the case please wait tempo needs to sync, try again after an hour

BR, Olga 

[Clare Lawson]

Yes.  i am in cloud.  Thank you!

[Clare Lawson]

@Olga Videc  is there any way to speed up the sync?

[Olga Videc]

Lets try this, you know how  to generate  report in tempo, try generating only for this  issue  see if it shows up(use issue key) and then try generating the original  report.

[Clare Lawson]

One that I did later did work!  But the original one still is not showing up.  

[Olga Videc]

Hello @Clare Lawson 

Any update? Just to get it right you created a new report and there the issue is displayed correctly? Is the "Account" correct on the issue?

BR, Olga

[Clare Lawson]

It's interesting.  I no longer need the account on that ticket.   I figured that out after, so I will call this one closed.  Thank you all!