Hi guys!
How do you set SLA's and escalation emails on Priorities in Service Management on your portal request types?
Example - my Priority fields is Low, Medium, High and Critical and will be completed by my customer.
Critical needs to be resolved within an hour or it must be escalated to Mr B via email.
How do you set this us?
Thanks
Project Automations can do that -- if you have the SLA already defined, the Project Automations have a trigger that can perform an action to email Mr B if the SLA isn't completed.
Also, if your SLAs already use Priority fields to determine the appropriate resolution times, this is simple. If not, you can use if then logic in the Project Automation to handle it.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Administrator
Configure Jira Software, Jira Core, or Jira Service Management, including global settings, permissions, and schemes.
Managing Jira Projects Cloud
Learn to create and configure company-managed projects in Jira Software and partner effectively with Jira Admins.
Managing Permissions in Jira Cloud
Sharpen your skills at configuring and troubleshooting permissions in Jira Cloud with this free course.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.