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Hello! Is there a way to remove this link? I don't want our support folks clicking on it. We aren't using the portal at this time. This is a test of an email request I sent to our Service Desk.
It is possible to remove it, you have to clear out the Request Type field, that is what controls if the request is visible on the Portal or not.
If you don't use the Portal, then the link won't be there. :-)
In other words, it only shows for issues created using the portal.
E-mails are automatically linked to a special request type so that follows the same flow as it would from the portal.
Out of curiosity - if you're not using the portal, why did you choose JSM? SLAs? Queues? Other?
if you also have Jira, and you don't need all the bells & whistles of JSM, you may want to consider moving to a regular Jira project and saving the cost of the JSM Agent licenses.
Very true. However, IMHO, it merits a different thread, so I suggest we don't go down this thread by going down the rabbit hole of JSM vs. regular Jira, I'm sure this topic has been discussed ad nauseam :-)
In my case, like Clare's, I inherited the JSM project. Not sure if I would have chosen it if it was up to me. But, as they say, 'it is what it is'...