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I'd like to migrate my Alsatian account between google apps domains but I get an error when trying to do setup at my new domain. The error is:
Unfortunately we are unable to locate an eligible Atlassian OnDemand instance associated with your Atlassian user account (email@example.com).
Please contact us with details of your Atlassian OnDemand instance and we can help you with the upgrade process.
Not to bring up old issues but ever since Atlassian moved to this new User Management setup we cannot sync Google Apps. We get the following error:
I have contacted and support has taken close to 72 hours to respond with anything but "Have you tried this document?" Which is ridiculous because I wouldn't put in a support ticket unless I tried that document. So I went looking for help on my own and saw your post. The user is in User Management with the email as its username and its email, and in GoogleApps with the same email and username but it still does not work.
Any ideas? Please see attached screenshot. This is driving us crazy because we want to migrate everything from Google Sites to Confluence and hot link SSO with Jira, Confluence, and Git but this is a huge blocker.
Also please note that our my.atlassian.comand Ondemand ownership has also had this user added as both billing and technical contacts.
I believe the message is more towards for JIRA Ondemand user account. Would you mind to check the following information?
Before you begin:
For more information, please click here.
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