I have about 100 tickets with their associated Organizations that i need to move from Jira Service Management to Jira Software Development but my Organizations is not moving (the organization is not showing / picking up on my software board after I have moved it. See attached error (this is on my Jira Software board)
I also see that the Organization field is labelled as a "locked" system field when i investigate the custom fields.
Any idea how I can fix this or must i create a seperate custom field on my software board?
I may be missing your point here so if that is the case please redirect me. Organization is a Jira service management specific default field. It does not apply to JSW.
also may I ask why you’re moving tickets from JSM to JSW? This obviously will break the connection with the reporter/customer.
I would agree, to second guess this. You are moving issues (tickets) from JSM and breaking the customer/service desk interaction.
If you are looking to bring in those tickets to a project board, consider creating a board in your desired JSW project and filter on that JSM project. Just an idea, but organizations (from my understanding) is only in a JSM feature.
Organisation is a JSM specific field. Any information in this field is only applicable to JSM projects.
If you want to retain this information into a Jira software project, you would need to create a new custom text field.
Other point is the same as @Jack Brickey raises, why do you want to move this issues?
The issues will loose the relation with the customer.
If these are issues that require effort from a backend team in you company, best practice is to create a linked issue in the Jira Software project. This to keep the relation to the customer with their raised issues and the backend issue.
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