Hide a portal in the Service Desk

[Clare Lawson]

Hello.  I have two products. One will use all portal capabilities with the help desk.  The other one, folks just use the email capability and they don't go to the portal ever to enter a ticket or see anything. How can I hide that project from the portal? 

[Jayme Vasquez]

Hi @Clare Lawson

Here is an option ->Help Article 

[Ben Hurt]

I found this to be the simplest option, Then only customers added by Agents and Admins to the Customer's role can use the portal. 

[Connor]

Hi @Clare Lawson this is now possible without any of the previously mentioned workarounds. 

1. Go to your portal page.
2. Click Customize near the right of the screen.
3. Click Edit home page layout.
4. Click the Eye icon on the project you want to hide.

That's it, the project will no longer be visible within the portal. 

[Mamatha Dharmavaram]

Hi @Clare Lawson 

Please remove this option in the project permission - browse Permissions -

• Service Project Customer - Portal Access 

Once remove this option the project is not visible to anyone in the portal.

If you have any roles to the projects kindly remove those roles in the Browse permission. And add only the main users. So, they can only view the project in the portal. 

Hope this information is needful.

Thank you.

[Haddon Fisher]

Just a suggestion but...

The portal functionality (and the accompanying non-licenced-user-access mentioned above) is the main reason JSM licences are more expensive than (and distinct from) JWM\JSW ones. If you're not using it, I'd look at using one of the other types of projects for this?

[Victor Barros]

Hi @Clare Lawson 

Removing "The Service Management Customer - Portal Access" from the project permission scheme is not advisable. The way to allow users (or customers with restricted portal access) to only see the Service Management project(s) they are assigned to, is the following:

1.  Create a Service Management Project (e.g. ProjectA)
2.  Create a user (e.g. UserA)
3.  Give UserA the 'Service Management Customers' Project Role for ProjectA (or any other Project Role, depending on your needs)
4.  Go to Project Settings (lower left corner of the project settings page). In Customer Permissions select Customers added by agents or admins.
5.  Now select 'Customers' in your project menu, and see that only the users that had a Project Role assigned in step #2 are in the list.

[Clare Lawson]

Hi!  Curious why is removing the scheme not advisable?