Hi Admins!
My pictures are not attaching when I email an issue which is then created on our jira board if I attach a png file.
Only jpg attachments attach.
How do i fix this?
Hi Vanessa - instead of answering your question, I don't even know that you can email ticket with an attachment. What product are you doing this in? Let me know if I can do this in Jira Software cloud product.
Hi @S Fong
You are able to do this in Jira Service Management as well as in Jira Cloud generally
A JSM project allows you to set 2 email addresses on per JSM project and link one single request type per JSM project. On email the 1 or 2 set email address(es), an issue will be created. See the link for documentation
In Jira you are able to create a custom mail server by default, see link for the documentation
I hope this information will help you on your way.
Cheers,
Marc
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I would raise an issue with Atlassian if this is happening on your instance.
I tried it on my instance and I'm not able to replicate the issue you are facing at the moment.
Kind regards,
Marc
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Administrator
Configure Jira Software, Jira Core, or Jira Service Management, including global settings, permissions, and schemes.
Managing Jira Projects Cloud
Learn to create and configure company-managed projects in Jira Software and partner effectively with Jira Admins.
Learning Path
Become an effective Jira Software Project Admin
This learning path is designed for team leaders who configure Jira Software projects to match a team's processes.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.