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Email tickets with Png attachments

Hi Admins!

My pictures are not attaching when I email an issue which is then created on our jira board if I attach a png file.

Only jpg attachments attach.

How do i fix this?

2 answers

Hi Vanessa - instead of answering your question, I don't even know that you can email ticket with an attachment.  What product are you doing this in?  Let me know if I can do this in Jira Software cloud product.

Hi @Sylvia Fong

You are able to do this in Jira Service Management as well as in Jira Cloud generally

A JSM project allows you to set 2 email addresses on per JSM project and link one single request type per JSM project. On email the 1 or 2 set email address(es), an issue will be created. See the link for documentation

JSM email setup 

In Jira you are able to create a custom mail server by default, see link for the documentation 

Jira mail server

I hope this information will help you on your way.



Hi @Vanessa Becker

I would raise an issue with Atlassian if this is happening on your instance.

I tried it on my instance and I'm not able to replicate the issue you are facing at the moment.

Kind regards,


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