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Hi @S Fong
You are able to do this in Jira Service Management as well as in Jira Cloud generally
A JSM project allows you to set 2 email addresses on per JSM project and link one single request type per JSM project. On email the 1 or 2 set email address(es), an issue will be created. See the link for documentation
In Jira you are able to create a custom mail server by default, see link for the documentation
I hope this information will help you on your way.