I have setup our customer portal and added customers by following the below steps:
Click on Customer
But when I send them our portal link of our production servidedesk instance they can only see our two test servicedesk projects and not live project portal?
I am not sure how to fix this...
Hi @Vanessa Becker ,
You have checked your "Customer Permissions" page, if you scroll further down the project pane (on the left of the screen) to just "Permissions".
You need to confirm that "Browse Project" has the "Service Project Customer - Portal Access" listed against it and the project should then be visible on your portal.
The only other bit that could cause some confusion might be around creating the customer accounts. Ensure that you have used the "Customers" option on the main projects page rather than "People" within the project settings.
Hope that helps!