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Automation between Servicedesk and Jira Software_Linked issue

Vanessa Becker August 23, 2021

Once I create a ticket on the Software backlog it creates a link on the Service desk ticket but notes the link under the comments section.

How do I change this so that the link actually reflects in the  correct field and not on the comments field? (i.e on the linked ticket field) ?

What rule criteria should I use as I am currently using the following:




Jira Automation_Linked issue2.jpgJira Automation_Linked issue.jpg


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Answer accepted
Marcin Szymkowiak August 23, 2021

Use Link issues action.



Marc Koppelaar
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August 23, 2021

Yes, use the Link Issues action

0 votes
Vanessa Becker August 23, 2021

Thank you

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