Answering your questions on changes to server and Data Center

[Thomas Kofler]

Why can the data location only be selected with the most expensive enterprise cloud plan?
Every other cloud vendor knows about GDPR and data location and you put it in the highest priced tier?

Additional, what's your statement about the Five Eyes (FVEY) alliance in which Australia takes part?

[Stephan Munz]

And data location is not solving the issue that Atlassian has access to this data as well as Amazon (AWS). According to the GDPR this is considered data processing as well. So even when all data resides in Germany laws in Australia, Great Britain and the U.S. apply to legal entity having access to all stored data.

The misconception that all compliance issues can be solved when selecting an european data center is just a big big myth. A myth that is told by non-compliant big-tech companies.

This whole "data location can only be selected in highest priced tier", "moving data to whatever location Atlassian feels fits the best (for whom?)", "we are compliant regarding privacy shield" and the misinterpretation regarding the CJEU rule regarding SCCs just tells us the story, that Atlassian is not caring very much about data protection laws. To say at least.

Everyone within the EU choosing the Atlassian Cloud is taking serious risks. If Atlassian is serious about the GDPR they must have an independend legal entity within the EU without any obligations regarding non-EU legal entities when it comes to data access. And they must get rid of the AWS hosting ...

[Vincent Roger]

Are you saying Amazon AWS is not GDPR compliant? Seems hard to believe. They follow CISPE to avoid these kind of issues.

[Stephan Munz]

Hi Vincent,

please have a look at:
https://noyb.eu/en/faqs-cjeu-case
https://noyb.eu/en/cjeu
(noyb was the non-profit organization responsible for the lawsuit against Safe Harbour and Privacy Shield).

For many years everybody knew that the level of data protection is not as high as within the european union and that U.S. intelligence laws are very excessive when it comes to data access. In addition to that all U.S. entities having access to data residing in foreign countries must grant access to U.S. intelligence and law enforcement services (CLOUD Act). This cannot be prevented by private contracts like the SCCs. This was also the reason why Privacy Shield and it's predecessor Safe Harbour was voided by the CJEU.

The CJEU ruled that any agreement must guarantee a sufficient level of data protection in practice and that the U.S. does not have a sufficient level of data protection. You can only use SCCs when appropriate measures are taken like only storing encrypted data when the encryption key cannot be accessed by U.S. entities. It is quite clear that this will render most cloud services useless.

Beside of that the DPAs in Germany have released a statement following the CJEU ruling as well as the EDPB: https://edpb.europa.eu/sites/edpb/files/files/file1/20200724_edpb_faqoncjeuc31118_en.pdf

The ruling is following previous decisions from the past years. The issue is that it has been ignored by the EU Commision with the Privacy Shield (it was basically Safe Harbour with the very same issues).

As long as Amazon has access to european data centers from the U.S. I don't see how they can be compliant. They are ignoring this fact like many big-tech companies. So it will be quite interesting how DPAs will respond. It would be like Alibaba offering services from european data centers and chinese authorities can force Alibaba to surrender data stored in these data centers to them. Then data residency within the EU won't help much. One solutions for Amazon would be to use european legal entities which have no obligation to surrender data to the U.S. But they must make sure that the CLOUD Act does not apply to these entities.

It's basically a fundamental clash between EU privacy laws and U.S. surveillance laws. There is no easy solution. Especially as one recital of the GDPR is the EU Charter of Fundamental Rights.

More information: https://noyb.eu/en/cjeu

[Stephan Munz]

@[deleted]: I asked Atlassian about GDPR compliance. First I received an answer mentioning all sorts of certifications like Privacy Shield and that they are GDPR compliant. After me asking more detailled questions I received the following answer:

Atlassian Support: "I checked with our legal team and I was advised that we cannot comment on matters that require legal interpretation. Atlassian remains committed to protecting our customers' privacy and security. We continue to closely watch the developments following the most recent Schrems decision.

We appreciate your understanding on this matter."

Should anybody from the EU use the Atlassian Cloud when their legal team is unable to describe how they comply with GDPR when it comes to the CJEU court decision?

[Vincent Roger]

@Stephan Munz,

Thanks for the info.

[David Mason]

@Bryan Mayo  Can you provide an Attestation of Compliance for your cloud products as it relates to the PCI-DSS?  What are your plans for supporting server users migrating to cloud who need this to maintain PCI Compliance?

[Harvey Bennett]

I would like to know about the plugin situation regarding this change from the cloud to the server. I have seen multiple community answers complain about limited functionality of the same plugins such as ScriptRunner (Adaptavist) not functioning the same as it does on server version vs the cloud. How is this going to be addressed? My company uses a lot of backend scripting in our Jira server version and I have seen the cloud versions strip a lot of this functionality away. 

[Marcel Ringler]

Hello Atlassian

Sorry, I am late to this discussion.

We will move away from Atlassian software, unless you provide  competitive pricing for customers with a few users (say 1-50) of the data center option. And no, a price tag of 4'200 USD for Jira per year would be way too much.

Even if you do so: we cannot host it at public cloud providers. When the software cannot run in at least ONE standard Linux Distribution like Ubuntu 20, we are forced to move away. Having the license expire at the end of the support period is already a showstopper. Now you ask for more money and huge minimal subscription, driving the price to insane values.

A quick google on the web finds me a few options to choose from. I am not going to tell here what we will pick, but it will be not more expensive than Jira/Confluence Server, and it will be on premise, and we will be able to import and migrate everything in a day. We already did a test migration. It is only that we would like to stay with Jira for as long as possible, but how can we? I really would like to have an answer, but so far your "CEO Feedback for the Founders" was not helpful.

Best,

Peter

[Stan Kononov]

It's just the worst idea to kill Confluence server-based solution.
I guess, It's time to start developing new Confluence-like server solution.
(((

[Ingo Mohr]

Why not make the server products open-source?

There are users / companies that cannot move to the cloud products due to data residency restrictions/decisions - not even with the Enterprise tier.

Those companies would probably look elsewhere for an alternative solution.

Since the server products are already there and have a wide acceptance, Atlassian could turn the server products into open-source products and pass them to the Open Source Community.

This would allow to update the server products beyond 2024.

Also, this could be an advantage for Atlassian because companies are maybe likely to also use cloud products in addition to their existing server products - when those cloud products fit. - compared to leaving Atlassian entirely.

[kk]

Because it is the same source code as for Data Center. Changing a Server instance to Data Center is done by replacing the license key, we were told by our Atlassian supplier.

[Rp Subs]

Atlassian, I have a plan for you and us. If you're 100% sure about your cloud offerings then sell your Server and DC business to someone who is equally passionate about on-premises. I'm sure there will be plenty of buyers willing to maintain and nurture this community for many years forward.

[Preethi Pandian]

If Bamboo server will continue to be in use until Bamboo Data Center is released, what happens to Bamboo server apps on Atlassian Marketplace. I read on our your site that, you won't be accepting any new server apps by May 1st. does that apply to Bamboo server apps too. 

And if the deadline only apply to new Bamboo server apps, the existing ones can release version upgrades ??

Any answers would be greatly appreciated.

Thanks.

[Ken Swarner]

What will be the effect of these changes on Academic Pricing?

[Alex Janes]

It appears academic discounts are unchanged for datacenter and cloud. You will still receive the same Academic discount off Atlassian listed prices.

[tedcowan]

Does this mean the end of free server licenses for classrooms?

From your website at https://www.atlassian.com/solutions/survey/classroom-license-request#:~:text=Atlassian%20Cloud%20is%20available%20for,at%2075%25%20off%20commercial%20prices.&text=For%20non%2Dclassroom%20use%2C%20academic,or%2050%25%20off%20commercial%20prices:

"Thank you for your interest in Atlassian Classroom Licensing!
Atlassian Cloud is available for use by collegiate and graduate students and teachers within a classroom setting at 75% off commercial prices.

Atlassian server software products and Atlassian-made Apps are free for use by collegiate and graduate students and teachers within a classroom setting."

[Gonchik Tsymzhitov]

Hi! 

About the Russia installations and regulations ?

Created the next ticket:

https://jira.atlassian.com/browse/CLOUD-11061

[Alain]

Do you intent to accelerate your cloud infrastructure deployment for new countries ?

• Atlassian hosting services in Canada (CLOUD-10947)

[mabelisle]

There is no way my organization will agree or be able to move to the cloud. We are tied with strict regulations regarding BES Critical Cyber Assets Information. You are definitely going to lose customers. It look like you are orienting your targeted market to small to medium size enterprise and abandoning the big businesses with intellectual propriety to protect.

It's not all information that can be stored in the cloud and bragging about security is the first step towards failure.

[Metin Savignano]

How to get a quote with all licenses co-termed until 2024?

Somewhere during the storm of the past days, I've read a recommendation from Atlassian for those who want to (or need to) stay on Server that they can request a quote to extend license/maintenance for up to 24 or 36 months before 2-2-2021 at the current price.

I'd also like to co-term our licenses on that occasion if possible.

However, I can't find that message any more, but I need to know how and when to do this. Can someone help me out, please?

I'm asking here because I think the answer would be of general interest. 

Thanks!

[Dalectric]

I'm sure you used to be able to select 2 years when renewing on my.atlassian.com, but that doesn't appear to be an option now.

It might be worth talking to a local Atlassian partner to see if they can offer this.

[Andy Heinzer]

Hi @Metin Savignano,

In order to request such a quote, please create a support ticket.  You can do this if you are a billing or technical contact by going to https://support.atlassian.com/contact and then selecting the option "Billing, payments, and pricing", and the topic "Help with a quote or order".  From there you can choose whether this is a renewal or a new purchase.

The more details you can provide there in regarding your existing products, such as each SEN you have for each product and/or the licensing level of each, the easier this should make it for you to obtain the quote you want here.  Please also mention that you are looking for specific start/end dates in your request as this information will be needed in order to create the precise quote you desire.

Andy

[Metin Savignano]

Hi @Andy Heinzer 

Thank you very much for the instructions! I hope this will work as expected to keep us going for the next 3 years.

Metin

[Metin Savignano]

Hi @Andy Heinzer 

I've tried your instructions, but my request has been rejected by the support team:

While there is an announcement of Server end-of-life, Atlassian still hasn't implemented a way to extend the quotes until 2024. We can only extend the license maintenance to a maximum of 24 months only.

So what is correct now?

Thanks
Metin

[Stephan Munz]

I was able to extend my license till 2024 by contacting the support team. Maybe they have changed their internal policy or it's a matter to whom you are talking.

[Metin Savignano]

That's interesting. 

Could we get a clarification from the Atlassian team, please? @Andy Heinzer or anyone else?

[Andy Heinzer]

Hi @Metin Savignano 

Even if you cannot create a single new license for the entire 3 year term, all existing server licenses can still be renewed until at least February 2024. 

You could certainly create a license today for a 12 or 24 month term, and then continue to renew that before it expires.  Just understand that these server renewals won't be able to extend beyond that Feb. 2024 deadline.  Also please understand that you will not be able to increase a server starter license level (user seats) after Feb 2021.  This is because starter licenses are always limited to 10 users. In order to increase the user level for them, you would need a new license that will not be possible.

[Vincent Roger]

That last part is not correct. End of upgrades and downgrade is Feb 2, 2022.

Source: https://www.atlassian.com/migration/journey-to-cloud?tab=server-dates

[Vincent Roger]

@Andy Heinzer 

Please clarify, because that's very scary.

[Andy Heinzer]

@Vincent Roger my apologies.  I saw that Metin has a 10 user starter license.  Those licenses cannot have their user seats increased.  The only way to increase those is to actually purchase a new license, which won't be possible for after Feb 2021 because no new licenses can be created after that date.

I have edited my previous post to try to make that more clear.  Thanks for calling it out.

Andy

[toniq-dave]

Can you confirm the plan for Bamboo Server? Bitbucket Pipelines isn't suitable for some of our legacy builds (such as Delphi XE), currently using Bamboo Server for this. As a small (10 devs) team, what is the recommended path moving forwards?

[Maggie]

@toniq-dave - Thanks for the question! We are planning to introduce Bamboo Data Center in the coming future. Until then, we will still continue to offer Bamboo Server so you can continue to use Bamboo as you do today. We will be sharing more information about the introduction of Bamboo Data Center as it becomes available. Please let us know if you have any other questions! 

Maggie

[Preethi Pandian]

If Bamboo server will continue to be in use until Bamboo Data Center is released, what happens to Bamboo server apps on Atlassian Marketplace. I read on our your site that, you won't be accepting any new server apps after May 1st 2021. does that apply to Bamboo server apps too. 

And if the deadline only apply to new Bamboo server apps, the existing ones can release version upgrades ??

Any answers would be greatly appreciated.

Thanks.

[Earl McCutcheon]

Hello  @Preethi Pandian ,

There will be a Data Center Apps program made available after Bamboo Data Center releases. 

Since the Bamboo Data Center release and the Bamboo Data Center Apps Program is planned for the future, nothing will be changing for Bamboo until after the release is made public and the current Bamboo apps and new app submission process will remain unchanged in the marketplace for now.

The current Roadmap for this release is Q3-Q4 2021 as covered in the Data Center Roadmap viewable here:

• https://www.atlassian.com/roadmap/data-center?status=future&product=bamboo

Additional details can be seen and followed for updates in the following Feature Request and FAQ page:
- https://jira.atlassian.com/browse/BAM-18687
- https://www.atlassian.com/migration/faqs#server

Noting the following from the FAQ page:

When will Bamboo Data Center be available?

We plan to make Bamboo Data Center available in the near future. As details emerge, we will notify current Bamboo Server customers and continually update this FAQ. In the meantime, you can remain on Bamboo Server, wait to upgrade to Bamboo Data Center or migrate to Bitbucket Pipelines. If you need an on-premise CI/CD tool, Bamboo Data Center will integrate with both Bitbucket Data Center and Bitbucket Cloud. For details on how to connect Bamboo to Bitbucket Cloud, visit our documentation. If you want to make the switch to a cloud-based CI/CD tool, Bitbucket Pipelines is Bitbucket Cloud’s native CI/CD tool. For details on how to get started with Bitbucket Pipelines, visit our documentation.

Regards,
Earl

[Olimpia Torres Barranco]

Me gustaría informar de mi disconformidad absoluta con este cambio. La organización en la que trabajo y desde la que hemos apostado por JIRA ha hecho una inversión muy fuerte en el mes de julio adquiriendo 2000 licencias.

Con el cambio nos sentimos decepcionados sin saber si nuestra estrategia  ha sido la correcta. 

¿Hay alguna posibilidad de marcha atrás?

 Al menos reflexionad y considerarlo.

Gracias!

[Antonio]

Estoy contigo completamente porque en nuestro caso, nos sentimos identificados con vuestro problema.

Somos una compañía que ha adquirido 2000 licencias de jira, confluence, y tenemos bamboo y bitbucket, por no decir los pluggins. Todo nuestro negocio se basa en el núcleo de la plataforma de Atlassian y llevamos usándola desde hace muchos años, porque francamente, es la mejor. Imagínese el daño que nos hace, esto nos ha venido como una losa, y no tenemos más remedio que pensar cómo vamos a abordarlo muy seriamente de cara a los años futuros. Actualmente consideramos un abuso de poder por parte de Atlassian este movimiento.

Atlassian no acostumbra a dar marcha atrás en sus decisiones, y sabe que tiene la sartén por el mango, de momento. Pero ha generado un sentimiento generalizado muy negativo y sin duda tendrá consecuencias para Atlassian de una forma u otra.

[Alfa Product Team]

I have a specific question about options for Bitbucket...

At the moment https://bitbucket.org/product/pricing indicates the only way that Bitbucket Cloud can be paid for is by monthly credit card billing.

This is a problem... we need to either have an option to pay monthly by invoice and bank transfer, or an option for annual subscriptions (through Atlassian Partners).

As things stand, this alone would mean that if we're looking at changing from self-hosting to third party cloud hosted git repos, then we will be shopping around for somewhere that has an enterprise level solution for billing enterprises...

The rest of the Atlassian Cloud ecosystem seems to come with options for user tier based annual subscriptions. Why the exception for Bitbucket Cloud? Is there any plan to change this? Or to have some sort of consolidated monthly billing process with a breakdown of what makes up that bill?

[Bridget]

@Alfa Product Team - thanks for the note. We are looking into ways to support annual subscriptions for Bitbucket Cloud and will let you know once information is available. You should receive more on this topic soon! 

[Alfa Product Team]

I have a question about Bitbucket's cloud offering...

At the moment, based on https://www.atlassian.com/software/bitbucket/pricing there's no option for annual subscription, and the only way we can pay is through a monthly credit card charge. That's a bit of a problem...

We need an offering to support billing by invoice monthly, or annual prepayments.

You do annual user tier based subscriptions for other cloud product lines... are there any plans to bring Bitbucket Cloud more into line e.g. so that we can buy subscriptions through Atlassian Partners? Or to put in place a consolidated billing infrastructure, so that we get one monthly invoice, with a breakdown of the details?

[Earl McCutcheon]

Hello,

Annual subscriptions are currently not supported on Bitbucket Cloud. However, there is a note on this covered in the FAQ page "Bitbucket Licensing and Pricing" under the section "Can I pay annually?", for existing Anual account holders, noting:

Bitbucket Cloud is no longer available for Annual payments. Accounts currently on annual payment plans may remain on annual plans, however new Bitbucket accounts will renew monthly via Credit Card.

If you would like to talk to us directly about available options in your account directly, please contact our Customer Advocate Team.

Regards,
Earl

[Greg Johnston]

Having an on-prem Bamboo build agent is a must for our product as one of our compilers needs to access data sources and deploy binaries across VPN tunnels.

[Gonchik Tsymzhitov]

I think so the you will start to use Bamboo DC, it will be just previous Server release, but with new name :) 

[Greg Johnston]

Can I host Bamboo DC in my own data center?

[Jimmy Seddon]

@Greg Johnston in theory yes.  But not much is known about exactly how Bamboo DC will differ from the Server version yet.

[Stephen Reece]

The difference is that it will be priced higher.

[kk]

At least twice as high, and if you don't keep paying, it will just stop working.

[Gonchik Tsymzhitov]

What is the roadmap of the DC releases?  

I mean about release cycle. 

[Stephen Sifers]

Hello @Gonchik Tsymzhitov ,

You may find the roadmap for all things Data Center at Data Center Roadmap. Though this won't cover the exact release dates you're looking for, it will list the quarter the features are expected.

Respectfully,
Stephen Sifers

[Gonchik Tsymzhitov]

@Stephen Sifers Thank you for that link :)

[Bernd Lindner]

I don't want to paint things too black, but if you filter the roadmap by "Future" status, there are very few results, and for e.g. Confluence "No Results".

[Metin Savignano]

No "Future" also for Service Desk...

[Jeremy Swan]

Sometimes black paint is the right color.

[_A9_ William Kennedy]

JAC is our friend: https://jira.atlassian.com/secure/RapidBoard.jspa?projectKey=CONFSERVER&rapidView=2529

[Sven]

Unfortunately this development was already been visible during the last years. I remember very well the time when a new Confluence Server release has created some kind of "Buzz" in our company, as everybody was amazed and happy with the new features!!! That is history...

Version 6.x brought collaborative editing in 2016 - since then no such "big" feature has been introduced but the pricing increased and increased...

https://confluence.atlassian.com/doc/confluence-release-notes-327.html

[Atlassian Assist Bungie]

What is the roadmap for handling all of the deficiencies with Cloud? There are many configurations and customizations that cannot be handled by cloud but are available in server.  

[Earl McCutcheon]

Hello @Atlassian Assist Bungie ,

You can check out what’s new and what’s on the horizon for Jira Cloud on our public roadmap

Regards,
Earl

[ralish]

Apparently my post from yesterday has been removed? Is Atlassian now censoring critical comments?

[Michael Liebelt]

No, it's still there.

[Stephen Sifers]

Hello Ralish,

Most likely your post was caught in our spam filter, once caught in the filter it requires a human to have it removed. Looks like it's since been restored and I'm able to see the post above.

You can check your posts to see if they've been flagged as spam within your profile, anything listed as "in moderation" is within our spam queue pending review.

Respectfully,
Stephen Sifers

[Atlassian Community]

ระบบการทำงานของฉันขัดข้องต้องขอโทษชุมชน

[Henry Archer]

Will you have a cloud server based in Canada? There are FIPPA requirements our business has to meet, otherwise we cannot migrate to Atlassian cloud.

[Angélica Luz]

Hello @Henry Archer and welcome to Atlassian Community!

Thank you for your question. 

We have plans to expand the data residency in other locations, and Canada is one of them.

This is currently in our Roadmap and for more information, please check the link below:

• Data residency in additional locations

I added your feedback to the feature request below. Please vote and watch the feature to receive future updates from our PMs:

• Add Canada as a Region for Jira Cloud hosting

If there is anything else we can do to help, please let us know.

Regards,
Angélica

[Thomas Meiboeck]

Another question,
If the on-premise server product is discontinued, some developers will no longer be needed.
Are these developers not interested in founding a spin off and continuing to support the product?

Just a question.

[Daniel Ebers]

They are still needed - for the data center product (on-premise). The logic behind the question is easy to be understood but the idea is not applicable.

[Thomas Meiboeck]

That was meant rather sarcastically ;-)