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When I firstly see the external users under Security top menu, I guess this is for users not in this organization. In my case, I haven't verifed my company's domain or claim its accounts. So the employees in my company as taken as external users too, which seems not so good.
After thinking, I can understand that Atlassian suggests that every company firstly verify the company domain and claim its email accounts. Through doing this, the company can distinguish internal employess (managed accounts) and other external users.
Then, what if the company doesn't have any domain? My employees are taken as external users.
Let's discuss it if you're interested to this topic.