Custom field JIRA Cloud formatting - edit custom field style not appearing in screen as expected

[Matthew Chapman]

Hi All

         My first question here !!

I have added a custom field to JIRA, and completed the set-up for screens etc and it appears as expected, my issue is the formatting for the field heading via Edit Custom Field Details.

I have applied Heading 2 and Red colour to the field, the format does not update on the screen, perhaps I have not done this correctly?

I've seen lots of posts around this, but they appear to vary over time across server/cloud and I'm not sure what the current position is.

The style code is 

{color:#d04437}h2. *Sites/Functionality in Scope [Checklist]*{color}

If you can please point me in the right direction of how to get the field format to play nice, that would be great !!

Thanks for the help,

[Joseph Chung Yin]

@Matthew Chapman -

Welcome to the community.  The Description area is for adding the help-text associated to an custom field.  It doesn't control how the actual custom field name display in the screen.

Unless I am not understanding your ask.  I am assuming that you want to change the field name display in the screens.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Matthew Chapman]

Hi Joseph, thanks for taking the time to respond, I have made some further clarifications below, Cheers 

[Joseph Chung Yin]

@Matthew Chapman -

After looking at your updates to @Tanya Christensen reply.  A general rule of custom field name is to keep short and concise + avoid the usage of special character (i.e. "/", "[", "]".  Jira and JSM doesn't stop you from creating fields with long field names.

I would recommend you to change the field name to something else, and then use Wiki markup syntax in field's description to create the help-text.  Remember short and concise.

Hope this helps.

Best, Joseph

[Matthew Chapman]

Hi Joseph, thanks again

I have changed the field description length as I'm only testing at this stage, however the font size still looks odd to me and is not consistent with the standard JIRA fields,

You can see that 'Sites in Scope' looks smaller then the standard fields 

If you have any advice on how to change the format of the description for the custom field itself (and not the help text) that would be great.  

Cheers,

[Joseph Chung Yin]

@Matthew Chapman -

What is the field type associated with "Sites in Scope" custom field.  I would recommend you to create another custom field with the same field type + another one with a different field type, then compare the size again.

I have not experienced font size being different (with that much of difference) among custom fields field name.

Best, Joseph

[Matthew Chapman]

Hi Joseph, thanks 

I'll try a new field from scratch, and see what happens

Good to know you have not seen this issue, perhaps it is a bug/one-off

Cheers,

[Tanya Christensen]

Company Managed Projects

The Field Description in your images is the in the Custom Fields editor - where the field is created.  That description is used to let Admins know what the field is for and why it was created. 

What I think you're looking for is this:  

In the Issue Field Configuration for the Project you can edit the description of the field (hover over ? icon.  You can use wiki markup to change the color or format the hover-over info.  See: https://support.atlassian.com/jira-cloud-administration/docs/what-are-issue-field-configuration-schemes/

Example: 

[Matthew Chapman]

Hi Tanya, thanks for clarifying the use of the description field, it's different than what I thought so that's helpful, and won't achieve what I need 

To clarify further, my main issue is that I've added the custom field but the font size and presentation of the field description doesn't look great,

If I compare the standard field description 'Implementation Plan' and my custom field it is a smaller font size and wrapped over 2 lines.

Is there a way I can present my custom field 'Sites/Functionality in Scope [Checklist]' on a single line, and in the same font/size as the standard JIRA field descriptions,

- if so how can I do this, and

- what font/size should I use? 

Thanks for the help,

[Tanya Christensen]

@Matthew Chapman  - it looks like the font is smaller due to the long field name needed to word wrap.  Change the name to something shorter to see if that makes a difference.  That's a really long name and like @Joseph Chung Yin pointed out the special character may cause some unexpected behavior in JQL search etc so I'd remove that as well. ...   the "(Checklist)" part at least.  

[Matthew Chapman]

Hi Tanya, thanks, yes I did that as I was only testing anyway. It now looks like this, and it seems strange that it would use a different font than standard?

This is the first issue I haven't been able to chase down via a post or support article and it just seems odd that the font is different. Any further suggestions, as this doesn't look right to me?

As a user, it doesn't stand out like the other sections and looks like a sub-set of the Implementation plan field/section, I put the fields together in the snip so you can compare them directly (blue box).

Is it possible to influence the font/formatting of the custom field appearance on the screen?

 Cheers,

[Zoey Wang]

Hi

Because the field uses the Text Field (multi-line). There is no way to change the font just a matter of the field type being designed by Atlassian. 

Cheers