Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,255
Community Members
 
Community Events
165
Community Groups

What's the difference between looking for a bug/suggestion in jira.atlassian. vs. internal.jiraalign

What's the difference between looking for a bug/enhancement in internal.jiraalign.com vs. jira.atlassian.com? Additionally, are there any plans to deprecate internal.jiraalign.com?

1 answer

1 accepted

2 votes
Answer accepted
Tim Keyes Atlassian Team May 19, 2022

Hi @Elizabeth Wheeler


Thank you for the question.  The Jira Align team currently stores customers facing bugs on jira.atlassian.com and customer enhancement requests on a public Ideation portal of internal.jiraalign.com. 

We are currently investigating moving our customer enhancement system from the public ideation portal on internal.jiraalign.com to jira.atlassian.com using suggestions to mimic wider Atlassian. An announcement will be made in our release notes and on the community if a decision to make a change here is made.

Cheers!
Tim

Thanks @Tim Keyes , Additionally, is there is an SLA for access requests to be confirmed for internal.jiraalign.com?

Tim Keyes Atlassian Team May 19, 2022

Hi @Elizabeth Wheeler

There is not an SLA for access requests to be confirmed.  If you are waiting for someone's access for more than 72 hours please reach out to someone from the Atlassian Account Services team on the account you are working with (Solution Architect, TAM, Support) and I will work with them to grant permissions to approve the request.


Thank you!

Like Elizabeth Wheeler likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Align

Rockin' the Roadmap - How to make most of the Roadmap with Jira Align

The roadmap challenge for large scale agile enterprises Regardless of the agile framework you use, the agile enterprise has a massive scale with the challenge to connect hundreds of teams and thous...

2,587 views 7 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you