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Hello, I'm a Super Admin in Jira Align and a Site/Org Admin in Jira Cloud. We're going through a major clean up after our migration to Jira Cloud. One step will be creating a standardized workflow for our teams on Program Agile Release Trains.
I've created a DEMO project to use for testing before we make any changes. I'm able to successfully create a Jira Epic (Align Feature) in Jira and it syncs with Jira Align. When I try to create a feature in Align, it doesn't sync. I receive an error (see screen shot).
In Jira Align, my account includes the Agile Team with the Scrum Master role that's associated with the demo program, the Program Team with the Team of Teams role, and the Portfolio Team with the role Portfolio Member.
In Jira, my role on the team is Project Administrator and Project Lead, the Permission Scheme gives the project admin permission to manage projects and create issues, etc. I'm sure this is something simple but I'm at a loss. Any suggestions?
This error is returned when a "user" does not have permissions to edit/create Jira Epics. Although you personally have permissions, the Jira Service Account "user" may not have the appropriate permissions needed. I recommend validating that the Jira Service Account user has the following project permissions for your test project:
Best of luck!
Thank you Jean! Where would I check to see the Jira Service Account's permissions?
A second question, we have several people in Jira Align that create Features, they sync without issue and the connector creates the Jira Epic. I'm able to create Features for those projects and they sync. Why is it only with this demo project?
Please note, I'm also an Org Admin for Jira.