Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Self-Hosted Install Error (Password Length)


Hello! I am working on the installation of a Self-Hosted instance of Jira Align for a client. 

When executing the: Run deploy-only-[CUSTOMER_NAME].bat, I receive the error as shown below when it is running the _PremiseDeploy10x.ps1 section:

2022-07-19T16:01:17.13 Server: Catalog:JiraAlign_ZZZZZZ
2022-07-19T16:01:17.13 Press any key to continue ...
2022-07-19T16:01:24.37 Running database management ...
2022-07-19T16:01:24.39 dbmgmt: C:\ZZZZZZ\Releases\JiraAlign-\Sources\DbManagement\DbManagement.dll
2022-07-19T16:01:24.39 script: C:\ZZZZZZ\Releases\JiraAlign-\Sources\DbManagementScripts
2022-07-19T16:01:24.39 DbVersion:
2022-07-19T16:01:25.94 Standard output:
2022-07-19T16:01:25.94 [16:01:25 INF] Upgrading AgileCraftServer
2022-07-19T16:01:25.96 [16:01:25 ERR] Upgrade failed due to an unexpected exception:
2022-07-19T16:01:25.96 System.ArgumentException: The value's length for key 'password' exceeds it's limit of '128'.
2022-07-19T16:01:25.96 at System.Data.SqlClient.SqlConnectionString.ValidateValueLength(String value, Int32 limit, String key)

The password is less than 128 characters, but assuming there is some encryption going on which is leading to an expanded value, then leading to this error.

Following the Self-Hosted Guide 10.99.2 for Jira Align 

Any ideas on a resolution?

Thank you!


1 answer

0 votes
Enio Marques Junior
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 19, 2022

Hi Keith, that's an interesting error.

How long is the password?

Are there any "=" characters in it?  If so, would be worth a try to generate a new one without such a character and try again.


I think the best way would be to open a ticket with the support team for better troubleshooting.

Hi Enio,

The password is only 16 characters long; only A-Z a-z and 0-9, no special characters.

After doing some debugging on _PremiseDeploy10x.ps1, it looked like it was getting the wrong password from somewhere, and that password did have an = in it. For the life of me, I can't figure out where it was getting that password though.

I got around it by setting the password variable value manually right above this step and ran it successfully. 

So I am good for now.



Like Enio Marques Junior likes this
Enio Marques Junior
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 21, 2022

Hey Keith, thanks for the response.


Once the deploy script is executed, the connection string used to connect is placed into the JA_HOME/_Cust/web.config file, maybe that's where it was getting the value from.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events