Permissions for user

[LaVon Smith]

Hello. I was asked to take over management of Jira Align in my organization with no previous Jira experience and a document that only shows me how to add users. I have someone who they say is able to manage a program in the tool but I have no idea how to give others the same permissions. When I go to administration I do not see anything like I have read online for permissions. If someone can point me in the correct direction it would be very much appreciated. 

[Peter Jessen]

Hi @LaVon Smith

What is your system role in Jira Align? Are you a Super Admin?

There are two key components to data access in Align - both your system role and your team membership. Super Admins, by default, can see everything; other system roles can only see the data for programs and teams to which they have been explicitly added (unless they are doing team level work on stories in Jira - then they are automatically assigned in Align to the team if it has been configured properly).

Are you asking to create and configure a program or see the data tied to the program? Or are you asking for a specific system role to be given visibility into the program level? Each of those is a different area of administration in Align.

It sounds like you and your company may benefit from bringing in an Align expert to provide training. Who set up your Align instance? Is your company still working with them?

Regards,
Peter

[LaVon Smith]

Hi Peter. I am a super admin. What is happening is there is someone and I will use their terms to me who says they have a program license and 2 existing users who have "team" access need to be moved to a "program" access level. None of that actually makes sense to me based on the documentation I have read. When comparing the person who will be leaving with another user they are both given then Team lead role which in theory should give them the same access. I asked the what is one thing that one person can do and the other cant and they say access the recycling bin. Of course as a super admin i can access the recycling bin but I didnt think there were granular access levels for the different programs. 

Well unfortunately another department set up this Jira instance and then kicked it over to the IT department to manage and then the guy who helped set it up left. He basically told me there would be no maintenance outside of adding and removing users and that the Teams know how to do the rest. :-) 

[Peter Jessen]

Hi @LaVon Smith ,

Are you asking about Jira or Jira Align? You just referenced Jira.

If you are expected to be the super admin for Align, you need the training to do so.

Based on what you are sharing, it looks like you need to reassign the system role for the people in question from a team level role to a program level role. Those system roles are usually custom created for each Align client and created around business needs.

This is not a simple change person from A to B role. You need a proper amount of training to do your role competently as a Jira Align Super Admin.

Regards,
Peter

[Heidi Hendry]

Hi @LaVon Smith ,
Welcome to the Jira Align world!
Jira Software and Jira Align are quite different software, so we try not to use just "Jira" without clarifying what we mean. Based on your questions above, it appears you are working with "Jira Align".
@Peter is absolutely correct, that there is a difference between the System Role and the Team Role. And that every customer setup is quite different, as Jira Align is very configurable.


As a Jira Align customer it is possible that you have access to a Technical Account Manager (TAM), and also access to our Jira Align Technical Support.
I suggest that you log a ticket through our Technical Support channel Jira Align support | Jira Align | Atlassian Support for more specific assistance. We can then help you find your TAM if you have one. And we can help you setup the specific end user with the same permissions that the other end user (while keeping confidentiality, which is not available through Atlassian Community!)

Atlassian University does have Jira Align training:
eg:
Jira Align Program Essentials: Course Description : Atlassian
which you can investigate.

Hope that helps and looking forward to seeing your Support Ticket.

Regards
Heidi
Senior Enterprise Cloud Support Engineer - Jira Align

[LaVon Smith]

Thank you. Turns out the end user didn't quite understand how to use a feature that they said was unavailable to them. I will keep your response in mind for the future.